3rd Annual Pipe Tech Americas Summit 2012

Paper Abstract

Transforming CRM Regulation into Operational Excellence: Going Beyond Compliance

Peter Bullemer, Mike Smith and Dal Vernon Reising

In the past year, pipeline companies have conducted assessments, identified gaps and modified operations practices to be compliant with the new Pipeline and Hazardous Materials Safety Administration (PHMSA) issued new regulations for Control Room Management (CRM).

These new regulations address some basic human factors engineering and management solutions that can enhance the performance reliability of control room pipeline operations personnel particularly around abnormal and emergency situation management capabilities.

As companies are investing in the operations improvements, there is an opportunity to not only achieve compliance with the new CRM regulations but also to become a high performance organization by addressing the human reliability factors.

In this workshop, key human factors considerations are presented that highlight the role of human reliability in preventing and responding to abnormal situations.

Human Centered Solutions has developed extensive knowledge and experience on effective abnormal situation management practices over the past twenty years through participation in the Abnormal Situation Management (ASM) Consortium.

We will discuss some important solutions elements that may enable your organization to address the regulations and at the same time go beyond compliance to improve controller performance such as control room and operator interface design practices.

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